When you select online counseling via email or chat, you will be asked to set up a free Hushmail account. This is a secure messaging system that provides unparalleled privacy protection. Using the Secure Sockets Layer protocol and server encryption, Hushmail offers the highest possible protection for email, file attachments and chat room conversations.

Firewall Protection

I use both hardware and software firewalls to prevent unauthorized external access to my computer. If you are concerned about privacy, I encourage you to add a firewall to your own system. A popular and effective software firewall for personal use is available at no charge from Zone Labs Inc.

Password Protection

If others have access to your computer, you can use a password to stop them from viewing your documents and other information that may be stored on your hard-drive. I also recommend any session information or personal journaling stored on your hard drive be encrypted. Consider Cryptainer, free software that allows you to secure your data and ensure absolute privacy.

Workplace Computers/Email Privacy

Since employers usually have a legal right to view data on company computers, I advise you to protect your privacy by avoiding the use of workplace computers for online counseling.

Other Privacy Considerations

If you are in a relationship that is abusive or someone you live with does not respect your basic right to privacy, please be aware that the same programs employers use to view data on employee computers is available to individuals as well.  These programs record every keystroke made on the computer even if a program such as Hushmail is being utilized.  If you have reason to suspect someone of going to such extreme measures, then online counseling may not be a suitable option at this time.